FAQ

Below is a list of the most frequently asked questions, sorted by category. Should you not find the answer to your question here, please feel free to contact us.

Who is Consova?

Consova is a Human Resources firm specializing in the dependent verification process.  They have conducted similar initiatives in Fortune 500 companies and governmental organizations.

What happens if I am unable to supply documentation by the deadline?

You will need to respond to Consova's request to ensure that health plan coverage continues for your eligible dependents. If you are experiencing difficulty in gathering the required documents by the deadline, call Consova and explain your circumstances. Consova will attempt to assist you in obtaining your documentation.

However, in accordance with our dependent eligibility verification process, will not cover a dependent if documentation that verifies eligibility is not received by the relevant deadline.

Please contact Consova at .

Your PIN number is located within the body of your Consova communication.

Yes. You will receive a letter or email approximately 5 to 7 business days after Consova's receipt of your documentation with the status of your dependent(s) verification.

If you identify an ineligible dependent prior to the deadline, no additional questions will be asked by Consova or . Coverage for ineligible dependents will end as soon as administratively possible. Should a dependent regain eligibility status, you'll need to provide documentation to verify their eligibility.

No, you will not be reimbursed any expenses incurred during the audit.

What is the best way to respond to provide the requested documents?

No. To better protect your privacy, we prefer that you fax, mail, or or upload upload the requested documentation through the secure iVAC site (Interactive Verification Assistance Center). through the secure iVerify site.

As a part of the audit process, actual documentation is required to verify the eligibility of each dependent.

No. will not review any documentation for the verification process. All documents must be provided to Consova for review.

will terminate a dependent from coverage due to the inability to provide documentation that verifies eligibility. Consova is willing to assist you through this process, including helping you contact agencies to locate the documents you need.

If you have filed your previous year taxes but are unable to locate a copy, please go to https://www.irs.gov/individuals/get-transcript or call 800-829-1040 to request a transcript at no cost. You should receive this within 10 business days.

The 1040 form verifies your current marital status. A marriage certificate only confirms that the relationship was established between the employee and spouse.

In some cases, the 1040 form is requested for a stepchild to prove relationship.

Please contact Consova at for other documentation that you may submit to verify eligibility.

Go to the U.S. Department of Health and Human Services web site at www.cdc.gov/nchs/w2w/index.htm to search the state or area where the marriage or birth occurred. You may also use VitalChek at www.vitalchek.com. Please note you may be charged a fee for these services.

May I black out my financial information and Social Security number on these documents?

Yes. You may cross out all financial information and the first five digits of your Social Security number.

Yes. understands that employees may have concerns about releasing confidential information to a third party. We assure you that every precaution has been taken to keep your information confidential, following the same rigorous standards as we do with all benefit service providers.

Consova has a strong record of protecting private personal information and considers security and confidentiality a very serious matter. They use encryption technology to transact sensitive data, scanning all documents and securely maintaining the information. The server that maintains the confidential information is accessible only to select individuals within Consova and is housed on an internal network which is inaccessible to any outside connection.

Please visit our secured iVAC site (Interactive Verification Assistance Center) to view the documentation requested to verify eligibility for your dependent(s), the current status of documents submitted, update your mailing address or upload document images.

Please visit our secured iVerify site to view the documentation requested to verify eligibility for your dependent(s), the current status of documents submitted, update your mailing address or upload document images.